In rare instances the Innervations software install package may not be able to copy the file “ftd2xx.dll” to the required Windows system folders. This can result in the error “System.Dll NotFoundException: DLL ‘C:\WINDOWS\System32\ftd2xx.dll’ ” or similar reported by the BMS, KMS, InnerBalance or Pacer software programs.
To fix this error the file “ftd2xx.dll” is downloaded from Software Downloads – Innervations.
Here is a direct link to the file https://www.innervations.com/protected/ftd2xx.zip
Once downloaded, open the Zip file and copy ftd2xx.dll to the folders:
If one of these folders does not appear under C:\Windows\ then that is ok. Just copy to whichever or both. It depends on how your Windows was installed and setup.